Do You Train Your Team to Think or Just Work?
Every Monday, we hold a short training session with our team. We train on communication. leadership. & mindset. The reason being most tradespeople aren’t struggling because they can’t do the work. They’re struggling because they were never taught how to: Speak with clarity Handle conflict Lead a crew Represent the business professionally These tend to be the issues I see bottling up, either from our exit interviews or customer feed back or when things are misunderstood. Thats why I'm curious: Do you train soft skills with your crew?350Views2likes5CommentsHow do you determine when your team can take PTO when you have a large team?
Current policy: Submit PTO 6-8 weeks in advance for approval. Those with seniority get first pick for their PTO. Use your 2 weeks PTO for the year, or you lose it. What would you add or take away from this policy?200Views1like2CommentsUpsides and downsides of hiring a summer helper?
I am thinking about hiring someone to help me in the busy season and the idea of a high school kid as a summer job sounds like a promising idea. I wouldn't have to pay them a crazy salary, they are like sponges with information and they are typically more physically full of energy. I wouldn't be able to send them on their own, but they could help me get a few more jobs done in a day. I am wondering if anyone has tried this and what would be the pros and cons of doing it?99Views0likes4CommentsPoll: Safety Training
Hey everyone! I've been in construction as an employee for 15 years, been doing small home repairs and renovations as side jobs for about a decade. I'm also an authorized OSHA construction industry outreach trainer, and teach NYCDOB Site Safety Training courses through a local partnership and I'm currently developing a new approach to safety training specifically geared towards the Jobber-type market. My question to all the Jobbers out here is, aside from actual job skills training, do you participate in safety training? Yes, I am (and any employees are) Safety trained I took an OSHA or similar class a long time ago I'd love to but it's too expensive and time-consuming Safety Training, what's that? For those who don't, what's the main reasoning behind skipping out on safety training? I'm interested but it's too expensive and time-consuming I've been doing this forever and I'm pretty safe anyway I don't have enough employees to "have to" do it, so I don't For those that do have safety training, how do you feel about it and why? very important! only did it to lower my insurance cost only did it because customers ask about it/like to know I have it useless I'd love to hear what the Jobber community has to say about it! Sincerely, Melissa Melissa Purdy Owner/Operator Safety City LLC mailto:[email protected] http://www.SafetyCityLLC.com77Views0likes0CommentsHow Often Should I Hold GSR Meetings? Goal Setting and Review with Team
On one of the podcasts Jobber did they talked about goal setting and review sessions with your team. I've been through that course he mentioned but always struggled implementing this in a meaningful way. How are you guys meeting with your team? What's the cadence? Would you mind sharing whatever form you fill out? I'd love to get some people with a really dialed in culture that can share what's working for them in this thread!Solved67Views3likes4CommentsThe First Impression: What Makes Someone Choose Your Business?
Before a customer ever hires you, they’re already judging your business through your website, reviews, social media, phone calls, and communication. What’s one thing you believe helps turn a potential customer into a paying customer?Solved57Views2likes6CommentsHow do you determine when your team can take PTO when you have a large team?
Current policy: Submit PTO 6-8 weeks in advance for approval. Those with seniority get first pick for their PTO. Use your 2 weeks PTO for the year, or you lose it. What would you add or take away from this policy?51Views0likes0Comments