Customer Q: When drafting the messages and emails, are we able to format them ...
Customer Q: When drafting the messages and emails, are we able to format them so we can use bullet points, bold or underline sections? There is an editor for the message body, with lots of options to customize, including: customize the font (campaign fonts include Helvetica (default for all templates, Arial, Courier New, Georgia, and Trebuchet) bold text italicize text underline text strikethrough text add headings (including H1, H2, and normal) add a link undo redo add images Multiple images can be added into the email campaign message body. There is no limit to the number of images that can be added, however individual images must be under 5MB. To learn more about email campaigns including the new Campaign Generator, please visit our Help Center.Customer Q: Is there a plan to be able to text campaigns when we don't have an email address?
Customer Q: Is there a plan to be able to text campaigns when we don't have an email address? or send a follow up reminder? Hello! With respect to the availability of text campaigns in the Marketing Suite Campaigns feature, please take a look at this thread and let me know if you have any further questions. With respect to follow-up reminders: There are many different text reminders that can be sent via both text and email. Find more information about that here. On select Jobber plans, you can send automatic follow-ups for quotes and invoices. These follow-ups are delivered the same way the original was sent, either by text or by email. If this does not answer your question, feel free to comment in this thread with more specifics and I am sure we can find the answer for you!Customer Q: If we have multiple request forms, how does the customer choose?
Each request form has its own unique link. When you share or embed a link, it will take the customer directly to that specific form. Since each form has a unique link, you can embed the correct form in the right place. For example, you might add your Seasonal Services form link on a seasonal promotions page of your website, and keep your Default request form link on your main Contact page. That way, customers always land on the form that matches what they’re looking for. To get the link, click the three dots (…) beside the form name and select Share links.Customer Q: With Automations, are we going to have more options to do custom workflows?
Customer Q: With Automations, are we going to have more options to do custom workflows? i.e., options to turn review reminders off if they’ve 1) already submitted or 2) if they responded to my text. I find that the automated texts I setup don’t have the option to stop the workflow if they customer has responded or taken the desired action. If a client in Jobber matches the name of someone who has already left you a Google review, Jobber will flag it for you. When a potential match is found, the Ask for a review toggle at the client, job, or invoice level will automatically turn off. You'll also see a message letting you know that asking this client for a review might not be necessary. From that message, you can select Read review to view the Google review that may already be associated with this client. For more information about Reviews, please visit our Help Center.Customer Q: Is there a way to have the email campaigns to go directly to customers main...
Customer Q: Is there a way to have the email campaigns to go directly to customers main inbox instead of the "promotions" inbox. i dont think majority of the customers are seeing them. Unfortunately, no. This is managed by the email providers. Many use an algorithm that classifies commercial content, deals, and offers as promotional, sorting them into the Promotions tab to keep the user's primary inbox focused on personal communication. Transactional email, on the other hand, would not be considered marketing and should hit the customer’s inbox.Customer Q: Is there a plan change to add Marketing Suite?
Marketing Suite is available (in the US, Canada, UK) as an add-on to all plans and is included in the Plus plan. To add Marketing Suite to your account, follow this link and click the “Add to Plan” button: https://secure.getjobber.com/marketing_suite_landing_pagCustomer Q: When is the new request form / bookings form going to be released?
The request form improvements are live now! 🎉 You can head to your Requests settings page to start adding more forms using our new drag-and-drop form editor. Click here to learn more! 👉 https://help.getjobber.com/hc/en-us/articles/115009737048-Request-Basics (P.S. We’re also working on enhancing online booking, so keep an eye out for updates soon!)Customer Q: Is the Marketing Campaign email only, or also SMS?
Marketing campaigns are email only, but did you know….. our data shows that 80% of campaigns sent from Jobber lead to new work being booked. This suggests that email is a very effective way of reaching your clients! We have heard that SMS is one area of interest for our customers, and so the product team definitely has this on their radar!Customer Q: How can I tell which request form was filled out and see conversion rates?
Full question: How does the request page differentiate your request forms? How do I see which form was filled out? Will my conversion rates be for all request forms or will it be split by each form? Right now, both internal requests and Client Hub requests use the default request form. The ability to differentiate forms is coming soon to the Request index, but in the meantime you can see which form was filled out in the Request report. As for conversion rates, those are currently shown as a total across all request forms. We’ll be releasing updates in the future that will break out conversion rates by individual form.
