Forum Discussion

gm's avatar
gm
Contributor 2
2 months ago

Jobber Failing to update features

I have contacted Jobber on multiple occasions. We mow seasonally.We need an option to turn the routes off during the winter. Currently we have to go through each customer at the beginning of the Spring season to move the start date, in order to clear the "late visits"

 

The other thing they need to do like Service Auto Pilot, is allow you to skip a week. If it is during acrought and some yards do not need mowed and get skipped, we need to be able to hit skip. The customer should not be charge and it would pick up on the schedule to following week. 

 

I have also contacted them about mows from many months earlier that have already been paid, randomly appearing on numberous customer's invoices. 

lawn care
property maintenance
scheduling
software
visit reminders
  • jade's avatar
    jade
    Jobber Support Team
    2 months ago

    Hey GM! Thanks for bringing this to the community. If you do seasonal work such as mowing, we recommend closing those jobs (More Actions > Close Job). 

    When it is time for these jobs to start again in the spring, you can use the "Re-open Job" feature. A good tip is to use your Recurring Jobs report as a guide to see which jobs were closed that will need to be re-opened. 

    We appreciate the feedback on implementing a "skip visit" feature. I will be sure to share that with the Product Development team.

    If you believe that some visits are being invoiced more than once, it's possible you have duplicate jobs.

    Our Success Team is here to help if you are having any issues! 

    • gm's avatar
      gm
      Contributor 2
      2 months ago

      When it is time for these jobs to start again in the spring, you can use the "Re-open Job" feature. A good tip is to use your Recurring Jobs report as a guide to see which jobs were closed that will need to be re-opened.

      When you have hundreds of customers, this is not an option. That is extremely time consuming and it leaves a ton of room for human error. 

      • mbourland's avatar
        mbourland
        Contributor 2
        2 months ago

        Agreed! There must be a better way to seasonally pause and restart jobs. I've used jobber for a few years now and dread doing this every spring. I inveitablly miss scheduling a few clients and sometimes miss entering a price. Way to much room for error when doing this for hundreds of jobs.

    • Nate's avatar
      Nate
      Contributor 2
      2 months ago

        My personal work around to this with our mow crews is to update the dates to the next year.  So, I run X number of visits in X date range.  When that date range ends under jobs you will see ending within 30 days.  I have someone go thru there and simply change the year on the jobs.  Not the quickest it could be, but I think quicker than what you are currently doing. 

      • gm's avatar
        gm
        Contributor 2
        2 months ago

        We should we need to find work around? We pay a hefty annual fee. The software developers need to listen to the people using the software and out in the field. I have told them several times this feature needs added. 

  • ryaantuttle's avatar
    ryaantuttle
    Jobber Ambassador
    2 months ago

    Always great to hear feedback about Jobber! However, every software has its limitations.
    One feature I would like to see is automatic scheduling based off of certain permissions with employee and subcontractors. One thing that's hard to delegate is scheduling unless the person doing it knows the area and how and what each employee/subcontractor limitations are.

  • NConway's avatar
    NConway
    Contributor 2
    2 months ago

    I totally agree with this. The best option I’ve found is to make reoccurring jobs span out for 10 years…that sounds excessive but our reoccurring work needs to be on the same schedule year to year because it’s tied to 2 different crews based on location of the work. So what happens in winter is when the client is ready to suspend service until spring I just go in and delete the visits until march as that is our normal start up time for spring. I communicate that they will be scheduled for service in march and if they meant on wanting to assess their yard prior to stating service I leave it on the schedule but make a note in the instructions on that first visit to check with the client before servicing. That’s still way too much effort in my opinion but it’s the best work around I’ve found. Jobber needs more bulk processing features.

  • Mackslawns's avatar
    Mackslawns
    Contributor 2
    11 days ago

    WE NEED THE ABILITY TO TEXT PHOTOS TO CLIENTS IN THE JOBBER APP…. Not having to switch to our personal phone to do so… I mean it’s 2025 for god sakes 😕