Do you return phone calls?

This seems to be a trend everywhere. Answering the phone during business hours must remain a top priority, especially as missed calls often translate to lost opportunities. We have a structured system in place with one in-office team member and two virtual assistants to ensure we don’t miss any calls. Let the competition drop the ball—this is an easy way for us to stand out by doing something as fundamental as being responsive. Once Jobber AI becomes available for after-hours and weekend calls, we’ll implement it to further enhance our customer service and capture every potential lead.

We are in Calgary, Alberta, Canada.  We run a residential and commercial cleaning business.  We get this a lot too.  We are bigger now so we do have an office admin and a part time sales rep so we return (and more) all of our calls but when I was doing it on my own I used to return all my calls at the end of the day.  I think if you want to grow you have to be consistent about it.  My background is Executive Assistant and I am old school still.  Solving anything by a phone call is so much faster.  :) 

This is happening also in Texas for the last few years, we have been told the same thing "You are the only company to answer my call or returned my call."

We return all call within 24hours, and even text them, if they do not answer. It works well.