Forum Discussion

  • Art's avatar
    Art
    Contributor 3

    Doesn't happen to me that often, but when it does I am always transparent with all of my clients and tell them right away that we might have a problem, apologize and see on how we can fix any issues that have come up.

    • julie's avatar
      julie
      Jobber Community Team

      Great approach—being upfront with clients is key when issues arise. It sounds like your transparency helps keep things smooth even when challenges pop up. 🙌

      • Art's avatar
        Art
        Contributor 3

        I just act as if I am the client. How I would like to be treated if something came up. 

  • Yes! Systems and processes for everything. It's also best to have this in an SOP or Employee Handbook, too.