Are You Building a Business or Just Creating Yourself Another Job?
It’s easy as a small business owner to get caught up doing everything yourself. At what point do you start delegating, hiring, or putting systems in place so the business can operate without you being involved in every job? I’d love to hear how other owners are making that transition while still keeping quality and customer service high.Are You Selling Your Service… or Selling the Experience?
Customers have more choices than ever. Sometimes the difference isn’t just the service you provide, but how you make people feel from the first interaction to the final follow-up. What are some ways your business creates an experience that keeps customers coming back?If Someone Gave You $1,000 for Business Tools, Where Would You Spend It?
Imagine you had $1,000 to invest back into your business tomorrow. Would you spend it on software, equipment, marketing, automation, training, or something else? What investment would create the biggest return for your business?Is Jobber's dedicated business phone number a game changer for small businesses?"
So i had a brake and was watching reels and saw that Jobber offers a dedicated business phone number that lets customers text and call while keeping everything tied to your business. That's definitely A game changer 💪... For those of you using it: • Has it helped you win more customers? • Do clients respond more when they recognize your business number? • Is it better than using your personal cell phone or services like Google Voice? • Would you pay extra for this feature, or is it something every CRM should include?How early is too early to start servicing a customer?
This came up for me because summer routes can get brutal. When temperatures are pushing 95 to 100 degrees, I don’t want my team out in the hottest part of the day if it can be avoided. In our line of work, the job is outside. It’s physical. There’s no shade in a lot of backyards. The heat wears people down fast. So my general opinion is this: If the sun is up, visibility is good, and the technician can clearly see the yard, then it’s reasonable to start service. For pet waste removal, that means we can see the ground, see the waste, safely walk the property, check gates, read yard conditions, and do the job to our standard. I don’t think the clock alone should decide whether it’s “too early.” The bigger question is whether the customer has been properly prepared for how your service operates. If a customer thinks you’re coming between 10 AM and noon, and you show up at 6:30 AM, that’s going to feel wrong to them. If your onboarding explains that service may begin early during summer months, especially to protect technicians from extreme heat, then the expectation is different. Communication is what makes the difference. For us, this is why customer expectations matter so much. You can’t surprise people with an early arrival and then act like they should have known. They need to know upfront: what your service window is whether you give exact arrival times how much notice they get before arrival what happens if dogs are outside what happens if gates are locked why summer routes may start earlier how you handle extreme heat days I’m a big believer in the on-the-way message. If the customer gets a reasonable heads-up before arrival, they can bring dogs inside, unlock the gate, or prepare for the visit. That message matters even more when service starts early. The goal is not to sneak onto a property before people are awake. It is to run the route safely, protect the team, and still give customers enough communication to feel respected. There’s also a real operations side to this. If you wait until late morning to start every summer route, the team may end up doing the hardest part of the day in the worst heat. That can affect: speed morale safety quality callbacks employee retention A customer may prefer a later visit. But the business also has to protect the people doing the work. If we can safely complete a yard at 7 AM instead of 2 PM on a 100-degree day, that’s usually better for the technician and the route. The key is making sure your policy is clear before it becomes a problem. For example: “During summer months, our team may begin routes earlier in the day to avoid extreme heat. You’ll still receive an on-the-way message before arrival so dogs can be secured and gates can be accessible.” That one line can prevent a lot of confusion. This is another example of something that feels small until the business grows. When you’re solo, you can adjust everything manually. Once you have a team, policies matter more. You need a standard that protects the customer, the technician, and the route. How early is too early for your team to start work? And do your customers know your summer service window before the appointment happens?
