What’s one thing you do to make your employees feel valued?
What’s something you do that makes your employees feel respected, supported, and appreciated? And want to stay with your company? In this episode of Masters of Home Service, Savannah Revis and KellyGuerrero​ talk about what happens when more women step into leadership roles in the trades. They share: Why empathy doesn't mean lowering standards, it builds loyalty How respect inside your company snowballs into better client experiences Why strong work culture (not just pay) is what keeps employees long-term Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
How to spot and hire top talent before your competitors do
🎙️In this episode of Masters of Home Service, Marco Radocaj and Rich Camacho break down: How to find coachable candidates How to write job posts that attract the right people 5 traits that set A-players apart ❓Question: When you’re hiring new techs, what qualities do you look for? Share in the comments below! Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
How do you handle employees complaining about one another?
Every once in a while I have team members who will complain about one another. The problem is that some of the things they complain about are not things that I have a major problem with. I usually tell them that I have to choose my battles but the complaining is just a weight on me. I don't want the team member that is complaining to feel like I don't care, or don't hear them but sometimes its just not a hill I want to die on. Hope that was enough information to answer this. Look forward to hearing how some of you handle team dynamics. Thanks in advance!Podcast discussion: Stop Using Org Charts. Use This to Grow Faster.
Do you have any thoughts, stories, or feedback after listening to the episode? Comment below what stood out to you most! 👀 🌟 Do you have a system for keeping your team accountable? How is it working for you, and what impact has it had on your service business? 🌟 How do you empower your team to make decisions without running every little thing by you? What’s worked (or not worked)? Episode Overview Most business owners think they need an org chart. But what many really need is accountability. In this episode of Masters of Home Service, Forrest Derr—Fractional COO and owner of Derr Consulting—joins host Adam Sylvester alongside his client, business owner Jerry Jackson, to show how to structure your team so everyone knows exactly what they’re responsible for. You’ll learn how to cut daily chaos, reduce unnecessary calls, and hit your business goals faster. Show Notes: [01:31] The #1 leadership mistake service business owners make [02:09] Accountability vs. organizational charts: what’s the difference? [02:46] How an accountability chart cut 80% of Jerry’s calls [03:28] Real-world examples of accountability in action [07:34] How to empower your team to make decisions [08:28] The $500 vs. $50K decision-making rule [09:37] The “barrel of monkeys” ownership trick explained [12:57] What to do when someone’s in the wrong role [13:48] Using the “GWC” method to evaluate employees [16:34] Why your team needs a clear “North Star” to stay aligned [18:24] Building positions based on outcomes, not people 🚀 Want to put these tips into action? Download our free, customizable accountability chart template. Never miss an episode of Masters of Home Service. Subscribe on Apple, Spotify, or wherever you get your podcasts.
Do You Train Your Team to Think or Just Work?
Every Monday, we hold a short training session with our team. We train on communication. leadership. & mindset. The reason being most tradespeople aren’t struggling because they can’t do the work. They’re struggling because they were never taught how to: Speak with clarity Handle conflict Lead a crew Represent the business professionally These tend to be the issues I see bottling up, either from our exit interviews or customer feed back or when things are misunderstood. Thats why I'm curious: Do you train soft skills with your crew?New Hiring Strategy for Skilled Trade Jobs - The Test Job
I've been implementing something that's been pretty successful so I wanted to share with the group. In my business, people need to come in and already have at least one thing they are very skilled at. As most of you know, a lot of construction people have lots of confidence and it's hard to find people that can be objectively honest about their skill level in any given trade. I mean, probably most of us are like that for the things we think we're good at. I've definitely adopted the hire slow, fire fast mindset but I got so sick of training people on all the systems just to have them not work out after a week. So I started doing "test jobs" - and it's been working really well. What are the rules? Well first you have to plan it out. It needs to be a 2 person job, that's in their wheelhouse that they claim to be in, and you pay cash for the day. I usually tell them it will be 1-2 shifts like this. I don't require them to do anything in jobber, I don't onboard them normally and I always pay at the end of the day. What am I looking for? Everyone is going to put on their best face but I look for these things as the dealbreakers. Did they show up early - if they "caught traffic" on their first day they aren't a planner and it will happen again Did they ask questions - are they going to be a robot or are they going to think about what they are doing Did they stay on task How receptive were they to receiving direction - this is a big one. Not that we need to boss them around or always be right but our manager is in his early 30s so sometimes older guys can not want to hear from them or they just don't like being told what to do in general. Did what they said they are good at line up with what actually happened Now some people still slip through and make it a couple weeks only to be let go again BUT this will help alleviate some heart ache. I will say I am in California - you are not supposed to do this technically BUT we small business owners and you have to do what you have to do sometimes. I'd say most people actually prefer this to having to do all the onboarding paperwork only for it to not work out so it's not something you'd have to sell someone on.
