How Are Home Service Businesses Preparing for AI Search Visibility?
Search is changing fast. We’ve already seen Google test online estimates and AI-assisted pricing in local search. Now, AI tools are helping homeowners decide who to call, sometimes before they ever visit a website. Scorpion Marketing published a report with the following stats: 22% of homeowners are already using AI tools to research services or get recommendations 80% of business owners say they don’t know how to prepare for AI-driven search visibility We’d love to hear what you’re seeing👇 Have you noticed changes in how customers find you or ask questions? Are you doing anything intentionally today to prep for AI-driven search? If AI search on your radar but still confusing, what question do you have? This space will continue to evolve. Sharing what’s working (or not) across different trades helps everyone get ahead of it!Jobber users how are you handling new requests that don't respond after the first contact?
Do you leave them sitting in New until they respond, archive them, or have some kind of process for keeping the request list clean? I'm curious how other service businesses are handling this, especially when you have a lot of incoming requests. What does your process look like?
Should a Growing Business Hire Office Staff or a Field Tech First?
Hey everyone, Comfort Kings HVAC here, We opened our company this year in March and are rapidly approaching 500k in revenue. Me and my partner are running like crazy trying to keep up with demand and are curious when would be a good time to hire AND would it be wise to hire office first or field tech? We currently answer all the incoming calls on our cell phones while we are in the field working and do our best to get everything scheduled or just handled same day because tomorrow more calls will come. We would be able to do more in a day if we had another employee in the field. We would also be much more organized and structured without having invoices fall through the cracks with somebody in the office fielding the calls, making the schedule, and making sure we don't miss any billing opportunities. Anybody with experience in this wanna chime in and help us decide which way to go?How Fast Do You Pick Up a Phone Call or Call Someone Back After a Missed Call?
Curious how everyone here handles this, because a new Jobber survey of recent homebuyers turned up a stat that stuck with me: 15% had to follow up repeatedly just to get a response from a contractor 9% never heard back at all Losing potential business due to something that is not a pricing problem or a skill problem should be a wake up call. In a world where 75% of new homeowners hire a pro within their first two years of buying, being the one who calls back first might be the easiest job you win all week! So, what's your business standard? Do you answer within a certain time frame or let it go to voicemail and call back same day? Are there systems set up so nothing slips through the cracks? 👉 Recent Homebuyer Report: It's got homeowner quotes on what made them trust (or ditch) a contractor, plus a breakdown of how each generation actually finds a pro.3 numbers every owner should check in their old quotes
Most of us push hard the first week. Quote out, a call, a text, an email. We give it everything we've got. But what happens to the quotes after that first push stops? Most shops have a pile of estimates sitting untouched from 30 to 180 days ago. Here are 3 numbers worth pulling from your old quote data: Total dollars with no next step. Add up every estimate where the homeowner never gave a yes or a no. Seeing it as one number changes how you look at your pipeline. "Said no" vs "went quiet." Separate the firm no's from the ones that simply went quiet. You can't revive a firm no, but the quiet ones are still open. Which ones first. Not all old quotes are equal. Age, job type and ticket size tell you which ones are worth a follow-up first. On Jobber's own Masters of Home Service podcast, SendJim CEO Daniel Dixon shared how texting 270 old leads closed $100K in jobs. A lot of next month's work is already sitting in your quote list. How does your shop handle quotes after that first week?Equipment / asset history per unit: how are you handling it today?
I've seen a few threads asking for equipment tracking in Jobber (model, serial, install date, warranty, and service history per unit). I'm curious how people are working around it today: - Custom fields on the property? - Nameplate photos attached to visits? - A separate spreadsheet or app? - Or does it mostly live in your techs' heads? And a second question: what would matter more to you (a) giving the customer a history report for their unit, or (b) getting a list of who's due for maintenance, whose warranty is ending, or whose 12+ year-old unit is ready for a replacement quote, so you can book the work? Transparency: I'm a founder building an add-on in this area, and I want to build what you'd actually use, not what I assume. Not linking anything here. If you'd be up for a quick 15-minute chat about how your shop handles this, just reply here and I'll reach out. Thanks!You down with PPE? Yeah, you know me!
Google AI explains it as "Personal Protective Equipment (PPE) refers to any clothing or equipment worn to minimize exposure to hazards in the workplace and protect the wearer's health and safety. PPE is considered the last line of defense when other controls cannot eliminate or reduce the hazard adequately." I've always viewed personal protective equipment (PPE) as my primary shield for staying safe and healthy on the job. With machinery that can spin at speeds up to 10,000 RPM, it’s essential to prioritize my protection. What about you? What PPE do you typically use in your work? For me, I rely on: Ear protection: Since most of our tools operate at high decibel levels, it’s crucial to safeguard my hearing. I personally prefer foam earplugs over earmuffs for comfort. Eye protection: When handling equipment like line trimmers, mowers, chainsaws, and blowers, debris can go flying everywhere. I want to ensure my eyes stay safe from any potential hazards. Safety boots: I opt for high-rise boots with steel or composite toes and plates to protect my feet. Long pants: These are important for shielding my legs from rocks and other materials that can become projectiles. Sun hat: Keeping my head and shoulders covered helps shield me from the sun's rays while I work. Remember, taking these precautions not only keeps us safe but also helps us enjoy our work without worry! One more important type of PPE—at least in my view—is knowledge! It’s really vital to have as many staff members trained in First Aid as possible.
How do HVAC companies improve their quote conversion rate and follow up with leads?
How do you get better at sales? I’m only turning over 20% replacement quotes. Do you have an automated follow up system? I also provide two different financing options. Is there a way to track to see if you’re bottlenecking in rejections vs following up?5 Follow-Up Texts for Quotes That Went Quiet (Copy and Paste)
When a homeowner goes quiet after a quote, it's rarely a flat no. Often they got busy, needed to talk it over with a spouse, or were waiting on payday. Here are 5 texts you can use today to restart the conversation. 1. 3–5 days after the quote "Hi [Name], it's [Your name] from [Company]. Any questions on the [job] quote? Happy to walk you through it or get it on the schedule. Reply STOP to opt out." 2. Around two weeks later "Hi [Name], it's [Your name] from [Company]. We have a couple of openings next week. Want me to hold one for the [job]? Reply STOP to opt out." 3. When price or budget is the hesitation "Hi [Name], it's [Your name] from [Company]. If the upfront cost is what's holding you back on the [job], we have a couple of options that turn it into monthly payments. Want me to text the numbers? Reply STOP to opt out." 4. Older quotes (60–180 days) "Hi [Name], it's [Your name] from [Company]. Life gets busy, so no pressure. Still thinking about the [job]? I'm happy to update the quote if anything's changed. Reply STOP to opt out." 5. The easy-out text "Hi [Name], it's [Your name] from [Company]. Did you decide on the [job]? A quick yes, not yet, or no all help me plan my schedule. Reply STOP to opt out." Quick tips: Always name the specific job so they remember you instantly. Ask one easy question they can answer in a few words. Send from a real person's number, not a no-reply number. Which one would you add or change for your trade?
