How do you manage quotes that never get accepted?
Hey everyone! I'm curious how you handle quotes that customers never respond to. Does Jobber's built-in follow-up automation do enough to bring those customers back, or do you still have to manually track unanswered quotes and chase leads? What part of the process do you find most frustrating? I'd be interested to hear what's working for you and what could be improved.
Australian customers: full subscription prices, fewer features. When will this change?
As an Australian business owner using Jobber, it increasingly feels like Australia has been abandoned when it comes to access to the full platform. We continue paying substantial subscription fees, yet important features available in other markets remain unavailable here: Two-way text messaging. Jobber’s Google review tools connected to our Google Business Profile. Access to the full Marketing Suite. Jobber Payments. These features directly affect how we communicate with clients, market our businesses, build our reputation and get paid. What makes this particularly frustrating is seeing smaller Australian CRM startups, including new “vibe-coded” platforms, offering two-way texting. If they can make it work, why are Australian Jobber customers still waiting? Homeworks explicitly supports two-way texting in Australia and offers email marketing, automation and online payment tools. That makes it difficult to understand why these gaps persist with Jobber. If there are technical, regulatory or commercial barriers, explain them clearly. From a customer’s perspective, I haven’t received an explanation that makes sense of the difference. There is also a fundamental question of value: why are Australian customers expected to pay standard subscription prices while receiving a materially smaller feature package? I recognise that some features are paid add-ons. The frustration is that we cannot even access those options here. I’ve raised these concerns with Jobber support repeatedly. In my experience, the responses have been generic acknowledgements without a meaningful explanation, clear commitment or useful timeframe. Whatever the intention, the message I’m left with is that Australian customers simply aren’t a priority. I’d like Jobber to publicly address three questions: What specifically is preventing these features from being available in Australia? Is there a committed Australian rollout plan, and what are the expected timeframes? Will Jobber offer pricing that reflects the reduced functionality available to Australian customers? I’m posting this because I want the issue acknowledged and addressed. Australian businesses invest real money and time into building their operations around Jobber. We deserve transparency about what we’re paying for and whether these gaps will actually be closed. Are other Australian users feeling the same way, and has anyone received a concrete answer beyond their feedback being passed along?
Would you pay $25/mo for job profit reports without upgrading your plan?
Hi all, I keep seeing the same thing in here and in reviews: owners on Core and Connect want to know which jobs and clients actually make money, what's booked for next week in dollars, and what got cancelled. Right now that means upgrading to Grow or Plus, or exporting to Excel or Power BI and cleaning the data every week. I'm a developer thinking of building a small add-on that connects to Jobber (read-only) and gives you: - Profit per job and per client (revenue minus labour, materials and expenses) - Projected revenue per day and week - A report of cancelled and unscheduled work and what it was worth - A Monday email with last week's numbers and who's overdue It would work on every plan for about $25/month. Before I build it, I want to know if it's worth it to you. If it is, add your email here: https://tally.so/r/RGXo49. The first 20 businesses get it free for 3 months in exchange for feedback. And if you'd tell me what report you'd want first, reply below. I read every one. Not affiliated with Jobber, just trying to build something useful. Ben Humphries
Quo & Jobber and some other question...
I would like to speak with someone who is using both Quo and Jobber. I am coming back to Jobber from Housecall Pro and wanted to confirm a few things, I'd love if I can have an actual conversation with a pro using the system daily. Quo related questions: In my current system I am able to both text and call from the same number. It seems that I won't be able to do that with Jobber, but I am thinking that the number Jobber provides for texting I will use just for "system generated messages and marketing" and our Quo number for calling customers and texting them to discuss proposals, etc. Is anyone doing anything similar? Do calls and texts from Quo show up on Jobber? Other system questions in case someone is able to assist: We service generators and it's important for us to track service agreements as well as equipment details. How are these being handled in housecall? Most of our jobs are multi day installs with inspections and work thrown in between. Is that easy to handle in Jobber? How is the price book? Am I able to categorize items by brand or any other method? What is everyone's opinion on websites created within Jobber? Thanks!!
Section for Vendors or Subs
Please help develop a functions to add 3rd party vendors/subs that may be used as needed or 1-time. The primary point would be contact and database of vendors with info and docs needed for our team to access if needed as well as would be nice for them to have scheduling, invoicing with pics and job tracking capabilities.
