Our Painting Service Contract!

Question

I have a painting service contract for our customers. It has worked out well for the last year but we haven't signed up a lot of customers. I think we have 15 customers on service contracts right now. I really want to vamp this up but I am hoping to get insight from other businesses on best practices for service contracts. I'm also trying to figure out if I should just sell as many as I can and then hire a full time person to service those clients, or keep slowly adding them until I can hire someone full-time to do it. I have been hesitant to go after this super hard because I don't want to be in a position where I can't get to our service contract clients for too long.

pestfreecanada · Answer

I have worked around this in the past by adapting my pricing. Sell your initial services higher and lower the price of the reoccurring services. You are making your money for the project but not costing yourself out of having to go back to the site for contract obligations. Price it accordingly to your industry but, when the price is spread out over a contract period your customer expects more each service. To get around that you collect what the project is worth up front and the return visits are built into that initial price or added at a minimum cost.

Hope that helps.

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Our Painting Service Contract!

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