How Fast Do You Pick Up a Phone Call or Call Someone Back After a Missed Call?
Curious how everyone here handles this, because a new Jobber survey of recent homebuyers turned up a stat that stuck with me: 15% had to follow up repeatedly just to get a response from a contractor 9% never heard back at all Losing potential business due to something that is not a pricing problem or a skill problem should be a wake up call. In a world where 75% of new homeowners hire a pro within their first two years of buying, being the one who calls back first might be the easiest job you win all week! So, what's your business standard? Do you answer within a certain time frame or let it go to voicemail and call back same day? Are there systems set up so nothing slips through the cracks? 👉 Recent Homebuyer Report: It's got homeowner quotes on what made them trust (or ditch) a contractor, plus a breakdown of how each generation actually finds a pro.How Often Should Home Service Businesses Market to Their Existing Customers?
I recently started a discussion asking: "What's one Jobber feature you wish you had started using sooner?" One response really stood out to me. The member mentioned that while many businesses use Jobber to manage jobs, schedules, quotes, and invoices, one feature that often gets overlooked is the Marketing Suite. The point they made was simple but powerful: Many of us do a great job serving customers, but we don't always stay connected with them after the work is done. Instead of only reaching out when it's time to sell something, sending regular educational emails and staying active on social media helps keep your business top of mind. When customers eventually need your services again, or know someone who does they're much more likely to remember you. They also shared that Jobber's upcoming Marketing Calendar will make planning emails and social posts much easier, especially for teams that collaborate on marketing. It got me thinking, How many of us already have a list of past customers but rarely communicate with them? A simple monthly email with seasonal tips, maintenance reminders, or homeowner advice could be enough to keep those relationships alive. I'm curious: How often do you market to your existing customers, and what's worked best for you? I'd love to hear what others are doing.What's one Jobber feature you wish you had started using sooner?
I've been exploring how different home service businesses use Jobber, and it's interesting that two companies can use the same software in completely different ways. What's one feature, workflow, or habit that made you think: "I wish I'd known about this six months ago." Whether it's scheduling, quoting, invoicing, client communication, reminders, or something else, I'd love to hear what's made the biggest difference for your business. Hopefully this thread helps newer members discover some hidden gems too.What marketing channel works best for you right now???
Hello, We are currently evaluating our marketing strategy to improve lead consistency and build deeper community trust. While we currently use Yelp, we find the results inconsistent and often attract price-shoppers rather than long-term clients. :( Moving forward, I would like to pivot our focus toward community-based marketing, such as sponsoring local schools and Little League teams. These sponsorships build the kind of long-term goodwill and trust that ensures local homeowners think of us first during emergencies. To clarify our strategy, we are avoiding the following channels: - Lead Aggregators (Angi, Networx, HomeAdvisor): These platforms sell the same lead to multiple contractors. The requirement to respond within seconds to avoid losing the job—while still being charged—does not align with our workflow. - Yelp for Major Projects: Due to high cost-per-click metrics and a high volume of price-sensitive inquiries, we find this to be a low-return channel for larger plumbing jobs. Your Friendly Neighborhood Plumbers,
If creating a Google Business Profile post could take less than 30 seconds, what information would you want the system to automatically extract from your Appliance Repair photos?
Hi everyone, We're building a platform specifically for appliance repair companies that simplifies Google Business Profile (GMB) posting. (gmbpostingez.com) The goal is to make posting faster while helping businesses create better-optimized content. Users would upload a service photo, and the system would help generate captions, keywords, image descriptions, and organize image metadata to make content more relevant and easier for Google to understand while following Google's policies. For appliance repair business owners: What are your biggest frustrations with creating GMB posts? What features would save you the most time? Would you prefer fully automated posting or reviewing/editing before publishing? What information would you want generated automatically from a photo (brand, appliance type, service type, location, etc.)? What reporting or tracking would you like to see (views, calls, rankings, engagement, etc.)? Are there any GMB-related tasks you currently do manually that you wish were automated? We're looking for honest feedback before development continues. What would make a tool like this valuable enough for you to use every week? Some feature ideas worth validating with them: Upload photo → identify appliance type. Detect likely brand from image. Generate SEO-friendly GMB post. Generate image filename automatically. Generate alt text/image description. Suggest service area/location. Bulk posting for multiple locations. Review management integration. Before/after repair photo organization. Schedule posts in advance. One-click publish to multiple GBP locations. AI asks questions if uncertain (e.g., "Is this a Whirlpool washer or Maytag washer?"). Track which posts generate calls, website visits, and direction requests. The question I'd be most interested in asking appliance repair owners is: "If creating a Google Business Profile post could take less than 30 seconds, what information would you want the system to automatically extract from your repair photos?"
