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How do you politely dismiss delinquent clients?
We run a lawn care service where we provide weekly and biweekly service to clients. We bill upon completion of the job and after 2 unpaid invoices will suspend their service schedule until the client account has been settled in full. About 95% of clients do pay up their accounts but then we go on to chasing down those same people nearly every month. I am the bookkeeper and in 2026 I'm proposing that we dismiss several of these delinquent clients but I would like to be sure I communicate the message in a polite way and am able to combat any arguments or negative reviews that may come from this conversation. Has anyone else dealt with this and what were your steps to notify the client that you will no longer be providing service for them next season? Is it a phone call, email, or both?Is everyone calculating commission in a spreadsheet?
I have a landscaping business. I have a pay for performance model, pay out for google reviews, and am thinking about providing sales people with a commission for specific types of jobs. Right now, I use a whiteboard to show the crew and calculate in Excel. Is there a better way to do this? I feel like paying a flat rate (percentage of invoice or flat rate per sale) is simple. But when it comes to tracking hours, or paying based on margins, upsells etc. It can get pretty complicated tracking everything in Excel.Add Category & Subcategory Structure to Pricebook Items for Faster Field Quoting
We’d love to see Jobber’s pricebook evolve to include Category and Subcategory fields that can be used to organize services and products within quotes and invoices. Currently, line items can only be classified as “Service” or “Product.” This flat structure makes it difficult for technicians in the field to quickly find the right line item when quoting or invoicing on site. Other trade service platforms (like Housecall Pro) allow items to be uploaded with a “Category” and “Subcategory,” which can then be used to filter or browse within the app. Adding this capability to Jobber would make a major difference for trades with large or detailed pricebooks — especially electrical, HVAC, and plumbing contractors. Example use case: Our team is building a standardized pricebook with over 1,000 items. If we could categorize items (e.g., Devices → Switches → Single Pole or Breakers → AFCI → 20A), our field techs could easily quote small jobs or extras on the spot without relying on estimators. This would: Reduce office workload by enabling accurate in-field quoting and billing Improve efficiency and consistency across the team Buy back time for company owners and estimators to focus on higher-value tasks Suggested Implementation: Add optional “Category” and “Subcategory” fields to the pricebook import/export template Allow field staff to filter or browse line items by category when adding items to quotes or invoices This would be a huge workflow improvement for growing teams trying to scale quoting in the field while maintaining accuracy and consistency.
Feature Request: Hourly Line Items That Auto-Track Labor Time
Hey Jobber Team and fellow users, I’d love to see a feature added that allows us to mark a Job or Line Item as “Hourly,” where Jobber automatically tracks labor time during a visit. (yes, labor time is already tracked, but it does not populate invoices automatically with the labor time total) Here’s the idea: When a team member clocks in and out for a visit, Jobber would log the total man hours and automatically populate that into the invoice line item when it’s generated. Example: If a visit takes 3.5 total man hours across the crew, and the rate is $60/hr, the invoice line would automatically show: Labor (Hourly) — 3.5 hrs @ $60/hr = $210 This would be a huge time-saver and ensure invoices accurately reflect labor hours without needing to manually edit or calculate them later. Why it matters: Eliminates human error in time-based billing Speeds up invoicing for hourly work Keeps job costing more consistent and transparent **Would also love to see labor time displayed in decimal!** Would love to hear if others are interested in this too — and if Jobber could consider adding it as a future update!
Translating Feature Using AI
This is a feature that would greatly help businesses with crews that operate more efficiently in Spanish. A significant portion of home-based services employs Spanish-speaking staff, and the ability to translate the job description would be invaluable. This could be a specific feature that AI could mediate. Whether that's a button on the Job view to translate the descriptions from the staff's POV, or have admins translate as they write the descriptions. I'm not sure how formatting would look. Perhaps a toggle view? But this would be an immense help!
